bij99 Frequently Asked Questions
From opening an account to deposits, withdrawals, bonuses, and security — find answers to all your questions about bij99 right here.
bij99 is a reliable online betting and casino platform for Bangladesh. Whether you are a new player or an experienced user, everyone has common questions in mind. Below we have provided detailed answers to the most frequently asked questions about account registration, payment methods, gameplay, bonuses, and responsible gaming. If you cannot find the information you need, contact our 24/7 live chat support team in Bengali.
Account and Registration
Account and Registration
To open an account at bij99 you need an active mobile number and an email address. You will need to provide your name, date of birth, and a preferred password in the registration form. Please note — bij99 is only for people aged 21 and above.
No, each person can open only one account at bij99. Managing multiple accounts is against our rules and can result in bonus forfeiture and account closure. The identity of every account is verified.
Click the "Forgot Password?" option on the bij99 login page. A reset link or OTP will be sent once you provide your registered email or mobile number. Set a new password and log in again. If you have any trouble, get help via live chat.
To verify your account you need to upload a photo of a valid government-issued ID (NID, passport, or driving licence). Once verification is complete, your withdrawal limit increases and your account security is confirmed. Verification is usually completed within 24 hours.
Yes, bij99 is fully mobile-friendly. The site works smoothly on both Android and iOS device browsers. You can easily log in and play from any modern smartphone browser without downloading a separate app.
Deposits and Withdrawals
Deposits and Withdrawals
When you deposit from bKash to bij99, your balance is usually updated within a few minutes. During peak hours it may take up to 15 minutes. If the deposit does not arrive, contact live chat with your transaction ID. The minimum deposit amount is ৳500.
bij99 currently supports all popular Bangladeshi payment methods. You can easily deposit and withdraw using bKash Nagad Rocket and Bank Transfer. The minimum deposit for all methods is ৳500.
Withdrawal requests at bij99 are usually processed within 1 hour. The minimum withdrawal amount is ৳1,000. If your account verification is complete, the process is even faster. Bank transfer withdrawals may be subject to the bank's business hours.
Yes, deposits and withdrawals via Nagad at bij99 follow the same basic rules. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000. Withdrawals are completed within 1 hour. You can pay directly from the Nagad app — no separate bank account is needed.
bij99 does not charge any deposit or withdrawal fees of its own. However, your mobile banking operator (bKash, Nagad, Rocket) or bank may deduct their own transaction charges. Those charges are determined by the respective service provider's policy.
Yes, as soon as money is deposited at bij99 it is added to your wallet balance and you can immediately place bets or wagers on any game. No additional waiting is required.
Games and Rules
Games and Rules
To bet on BPL matches at bij99 you need to have a balance in your account. Go to the cricket section, choose the match you want, select a market (match winner, top batter, over/under, etc.), and enter your bet amount. Live betting is also available during matches.
bij99 has a large slot collection from top providers including PG Soft, Pragmatic Play, and JILI. You will find many popular games including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Crazy 777. New games are added regularly.
RTP is the theoretical percentage of total bets in a game that is returned to players over the long term. Generally a higher RTP means a greater chance of returns over time. All games at bij99 are operated to ensure fair play. RTP is a useful reference when choosing a game.
The bij99 live casino section offers live Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and many more games with real dealers. High-quality streaming games from top providers such as Evolution Gaming and Ezugi are available at bij99.
Aviator by Spribe is a popular crash game available at bij99. A plane takes off and the multiplier keeps rising. You win if you cash out before the plane crashes. The longer you wait to cash out, the higher the risk and the potential reward. Each round runs independently.
In games like JILI's Mega Fishing and All-star Fishing, you shoot fish with a gun to win points and prizes. These popular arcade-style games are available at bij99 in the Mermaid Fishing section. Simple controls and exciting visuals make these games particularly popular.
Bonuses and Promotions
Bonuses and Promotions
As a new member at bij99 you will receive a 150% bonus on your first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳10,000 you will receive an additional ৳15,000 bonus. The bonus is added automatically at the time of your first deposit after registration.
The wagering requirement for the bij99 welcome bonus is 15x. This means the bonus becomes withdrawable once you have placed bets totalling 15 times the bonus amount. For example, if you receive a ৳15,000 bonus you will need to wager a total of ৳225,000.
The bij99 VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback is 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and up to 0.8% at Platinum. Regular players can move up through the tiers over time.
Yes, bij99 regularly offers various promotions. These include reload bonuses, referral bonuses, cashback offers, and special occasion promos (Eid, T20 World Cup, IPL, BPL). Check the bij99 promotions page regularly for the latest offers.
bij99 reserves the right to cancel bonuses if you use multiple accounts, violate bonus terms, register with false information, or attempt a withdrawal before completing the wagering requirement. The full bonus terms and conditions can be found on the bij99 terms and conditions page.
Security and Responsible Gaming
Security and Responsible Gaming
bij99 keeps all data secured with SSL encryption. Your personal information and financial transactions are not shared with third parties. We follow industry-standard cybersecurity practices and operate as a safe and reliable platform.
Yes, bij99's games are sourced from reputable international game providers who use their own RNG (Random Number Generator) technology to ensure fair play. The outcome of every game is entirely random.
Yes, bij99 is only for people aged 21 and above. Age is verified at registration and accounts belonging to minors are closed immediately. Responsible gaming is one of our core principles.
Yes, bij99 has a self-exclusion feature. You can temporarily suspend your account for a set period. Contact the support team to activate this. For more information about responsible gaming, visit our responsible gaming page.
bij99 offers 24-hour, 7-day live chat support in Bengali. You can contact us via live chat or email ([email protected]) for any question, issue, or complaint. Our team works to respond quickly and effectively.
bij99 prioritises responsible gaming. If you feel you are experiencing a gaming addiction, talk to a family member or a trusted doctor. If needed, ask our support team to temporarily suspend your account. Gaming is always meant for entertainment — it should never become a source of stress.
Still have questions?
Our 24/7 Bengali support team is always here for you. Contact us via live chat or email and get a fast response.
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Get instant help in Bengali through bij99's 24/7 live chat service. We are always ready for any question or issue.
Contact by Email
For complex matters, email us at [email protected]. Our team will reply with a detailed answer as quickly as possible.
Full Terms and Conditions
Read bij99's full Terms and Conditions and Privacy Policy to learn more about our platform.